Privacy Policy

1. Who We Are

KAYZER is operated by METRO WAVE LIMITED, registered in England and Wales with company number 15927501. We are the data controller responsible for your personal data.

Contact: contact@kayzer.com
Address: 245 Rookery Road, Handsworth, Birmingham, England, B21 9PU, England

2. Information We Collect

We collect and process the following personal data:

• Identity Data: Name, title
• Contact Data: Email address, phone number, delivery address
• Transaction Data: Details of products purchased, payment information
• Technical Data: IP address, browser type, device information
• Usage Data: How you use our website and products

We do not collect any Special Category data (such as race, religion, or health information).

3. How We Use Your Data

We use your personal data for the following purposes:

• To process and deliver your orders
• To manage your account and provide customer support
• To send order confirmations and shipping updates
• To process returns and refunds
• To improve our website and services
• To comply with legal obligations

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract: Processing necessary to perform our contract with you
• Legal Obligation: Processing necessary to comply with legal requirements
• Legitimate Interests: Processing necessary for our business interests
• Consent: Where you have given explicit consent for marketing communications

5. Data Sharing

We may share your personal data with:

• Payment Processors: Stripe for secure payment processing
• Delivery Partners: Royal Mail, DPD, and other couriers
• Hosting Provider: OVH
• Legal Authorities: When required by law

6. International Transfers

Some of our service providers may be based outside the UK/EEA. When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the ICO.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Order information is retained for 7 years for tax and legal purposes. You can request deletion of your data at any time.

8. Your Rights (GDPR)

Under UK GDPR, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Request limitation of processing
• Portability: Request transfer of your data
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, contact us at contact@kayzer.com.

9. Cookies

Our website uses essential cookies to enable basic functionality such as shopping cart and checkout. We do not use tracking or advertising cookies. By using our website, you consent to essential cookies.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All payment data is processed securely through Stripe with full PCI DSS compliance.

11. Complaints

If you have concerns about how we handle your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

12. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.